Shipping policy

Where we deliver

We deliver to business addresses in the UK only. We can't ship trade orders outside the UK.

Delivery cost

Order weight	Delivery
Under 30kg	£9.99
30kg and over	Free

There's no minimum order. The delivery charge shows at checkout before you pay.

Dispatch times

Our coffee is roasted in London and ships direct from our roaster, not from a consumer warehouse. Orders leave within 5 working days of payment, or of approval on 30-day terms. Weekends and bank holidays aren't working days.

Mushroom elixirs, Lion's Mane coffee and Clean Coffee Pods can ship from a different location. If your order mixes ranges, it may arrive in more than one parcel with separate tracking.

Tracking

Every order goes by tracked courier. We add the tracking number to your order and email it to you when it ships.

Taking delivery

Please give us an accurate address, a contact name and a phone number, plus any access notes or opening hours. If a parcel comes back because the address was wrong or nobody could receive it, we'll resend it and may charge delivery again.

Late, damaged or short deliveries

Check your delivery when it arrives. Email us within 2 working days of delivery if anything is damaged, missing or wrong, with your order number and photos. See our Refund policy for what happens next.

If an order hasn't arrived within 5 working days of dispatch, email us and we'll chase the courier.